IB
Ilse B
1 reviews | Active since Aug 2016
11 Dec 2018, 08:41
Pathetic Service
I have paid for 10 lt bottles on the 27/10/2018 already and still have not received it. Each time the excuse is they do not have stock. The regional Manager promised to deliver my bottles herself last week on the 4/5th of December ( she will order it for JHB ). I still have not received my bottles and now she is on leave and the same excused are in play..."I do not understand why you have not receive your bottles yet and now it will be delivered on the 13th of December. I think this is absolutely pathetic service.
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Polyoak Packaging's replyOfficial
13 Dec 2018, 11:02Dear Ilse
We are sorry that you have experienced poor service.
The 10L drums are not a stock item held at our Polokwane branch and due to the high demand for these bottles nationally it took some time to source stock for your order.
We sincerely apologise for this and confirm that your drums are scheduled for delivery today.
We value your support and thank you for bringing this to our attention.
Yours sincerely,
Polyoak Packaging
We are sorry that you have experienced poor service.
The 10L drums are not a stock item held at our Polokwane branch and due to the high demand for these bottles nationally it took some time to source stock for your order.
We sincerely apologise for this and confirm that your drums are scheduled for delivery today.
We value your support and thank you for bringing this to our attention.
Yours sincerely,
Polyoak Packaging
Best regards,
Polyoak Packaging's reply13 Dec 2018, 11:02
Official
Dear Ilse
We are sorry that you have experienced poor service.
The 10L drums are not a stock item held at our Polokwane branch and due to the high demand for these bottles nationally it took some time to source stock for your order.
We sincerely apologise for this and confirm that your drums are scheduled for delivery today.
We value your support and thank you for bringing this to our attention.
Yours sincerely,
Polyoak Packaging
We are sorry that you have experienced poor service.
The 10L drums are not a stock item held at our Polokwane branch and due to the high demand for these bottles nationally it took some time to source stock for your order.
We sincerely apologise for this and confirm that your drums are scheduled for delivery today.
We value your support and thank you for bringing this to our attention.
Yours sincerely,
Polyoak Packaging
Best regards,