GS
Gary S
1 reviews | Active since May 2021
24 May 2021, 11:38
mr
My Concern about a product ( GEAZER MAX ) (Polygon technologies ) witch was installed in my house a few moths ago and now that there is a problem on the system and I phone to the rep after weeks got on phone now . And get someone to help me on the problem and still waiting to be helped is not the way to go in business world.
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Replies (3)
Polygon Technologies CC's replyOfficial
24 May 2021, 12:44Hi Gary
I apologize for the negative experience. This is the first contact you have made with us (Polygon) to get service, and we are happy to assist.
For future reference, it is perhaps not the best idea to contact a sales representative (WHO NO LONGER WORKS HERE) on his personal phone if you need service. This is especially true when our office number is displayed clearly on all our documentation and our websites for all to see.
We apparently have an appointment this week to come and take appropriate action.
I apologize for the negative experience. This is the first contact you have made with us (Polygon) to get service, and we are happy to assist.
For future reference, it is perhaps not the best idea to contact a sales representative (WHO NO LONGER WORKS HERE) on his personal phone if you need service. This is especially true when our office number is displayed clearly on all our documentation and our websites for all to see.
We apparently have an appointment this week to come and take appropriate action.
Best regards,
Polygon Technologies CC's reply24 May 2021, 12:44
Official
Hi Gary
I apologize for the negative experience. This is the first contact you have made with us (Polygon) to get service, and we are happy to assist.
For future reference, it is perhaps not the best idea to contact a sales representative (WHO NO LONGER WORKS HERE) on his personal phone if you need service. This is especially true when our office number is displayed clearly on all our documentation and our websites for all to see.
We apparently have an appointment this week to come and take appropriate action.
I apologize for the negative experience. This is the first contact you have made with us (Polygon) to get service, and we are happy to assist.
For future reference, it is perhaps not the best idea to contact a sales representative (WHO NO LONGER WORKS HERE) on his personal phone if you need service. This is especially true when our office number is displayed clearly on all our documentation and our websites for all to see.
We apparently have an appointment this week to come and take appropriate action.
Best regards,
GS
Gary S's updateReviewer Update
24 May 2021, 13:40Sorry no Documentation or Website just an app and a payed slip of payment and to load of on phone communication was bad !! and i was left alone in the cold with no contact number no WhatsApp, Nothing just a product in my roof. believing it will work 100% but wen the problem came there was now numbers just the Rep who came to my Address and sold the product to me. Not even a phone call to fined out if i am happy with the product witch was installed . And how must i know that your Rep has left your business !! and i Don t want to start talking about the payment s !!! lets just leave it there. ANGRY CUSTUMER !!
GS
Gary S's update24 May 2021, 13:40
Reviewer Update
Sorry no Documentation or Website just an app and a payed slip of payment and to load of on phone communication was bad !! and i was left alone in the cold with no contact number no WhatsApp, Nothing just a product in my roof. believing it will work 100% but wen the problem came there was now numbers just the Rep who came to my Address and sold the product to me. Not even a phone call to fined out if i am happy with the product witch was installed . And how must i know that your Rep has left your business !! and i Don t want to start talking about the payment s !!! lets just leave it there. ANGRY CUSTUMER !!
Polygon Technologies CC's replyOfficial
24 May 2021, 14:48Dear Gary.
Our website address is clear inside the app that you speak of. I apologize that you did not see it. I agree this is totally unacceptable. Conceivably your aptitude in comprehension is surpassed only by your most exquisite penmanship.
Our website address is clear inside the app that you speak of. I apologize that you did not see it. I agree this is totally unacceptable. Conceivably your aptitude in comprehension is surpassed only by your most exquisite penmanship.
Best regards,
Polygon Technologies CC's reply24 May 2021, 14:48
Official
Dear Gary.
Our website address is clear inside the app that you speak of. I apologize that you did not see it. I agree this is totally unacceptable. Conceivably your aptitude in comprehension is surpassed only by your most exquisite penmanship.
Our website address is clear inside the app that you speak of. I apologize that you did not see it. I agree this is totally unacceptable. Conceivably your aptitude in comprehension is surpassed only by your most exquisite penmanship.
Best regards,