Replacement of Tv

It was on the 8-12-2020 when we bought new Hisense 65nch it was well packaged and when we arrived at home we plug it and we discovered that the TV is not clear with pictures and it plays secounds and the pictures disappear we returned it back to Makro Store Polokwane then they give us option to choose another one we then choose Samsung and the sales person Kabelo said don't choose this one because the screen its sensitive we didn't have a choice because at the floor was Samsung he then said i don't have a stock but i will give you the Demo(Display)we then agreed and he went to the store room he came with plastic we said where is the box Kabelo said we don't have the box for this TV i will wrap it with the plastic we where surprised because he was the one who said Samsung its sensitive but he wrap it with the plastic and he said your going to pay extra 200.00 then he push the trolley with the plasma on top not well packaged then we went to pay then at the till we were surprised the cashier said is not 200.00 its 600 then we pay it then he accompanied us to the door out...we arrived at home and on Sunday 15.12.2020 after church i decided to unwrap it and check it because the installers were coming on Monday to install it when i switched it on i found out that the screen is damaged at the corner i really don't know what really happened then the following day we returned it to Makro Polokwane then we disagree then i requested the manager they say he is not around they give me email address to talk to him i then emailed him when i arrived home, to my surprise his respond was we gave you a TV that is not damaged however i will check with the supplier's technician and will come back to you then i said to him i don't want a repaired tv i want a replacement or refund because i don't know what happened to the tv it might be damaged while your sales person was wrapping it or while he was pushing it mistakes do happen and he might not tell because he knew that its expensive he then said yes i hear you but we gave you a plasma that is well functioning its like he don't care, i then try to engage with him on the reasons that may have damaged the tv but still he said i must be patient he will come back to me, imagine a 16k sumsang wrapped with a plastic and the sales person failed to explain to the customer that it is too risky to walk away with a tv that is not well packaged if it got damaged we are not going to assist you it will not be covered he just wrap it and gave us, as a well trained sales person he should have said we are receiving the stock by next week please wait for a well packaged tv because any damage that may occur on the way home we are not going to account on it but he failed to do so because he was only interested in making sales not the interest of the customer...Makro is a big company i'm so Disappointed Maria Malemela ***