Bad service

I had to go to the Polokwane Municipality this week. I have never been to this municipality, as I live in Mokopane. I had a query about a water & electricity bill. We have a small office in Polokwane and we received a bill for over R4500 for water. This made no sense. After asking in which line I had to stand, I ended up at the wrong counter and then in the wrong office first, before eventually ending up in the correct line (about an hour later). I sent about 45min in this line, before I was first in line. I went to the counter and the lady was stuffing her face with oily chicken. I asked her if she could help me and she just looked and me while eating and grabbed the document out of my hand. I started explaining the problem and she said this is not her problem and she couldn't help me and I should just pay the amount. I when asked another lady standing behind the counter if there is any other solution. She said I should go back and that a picture of the meter reading and that come and stand in line again, but that this won't make a difference and that I should just pay the account and stop querying their service. She then also started eating oily chicken...