A huge and unexpected dissapointment

This is my 2nd day ive been waiting for help from the municipality. Yesterday I tried loading my electricity voucher on the prepaid meter but it kept showing me this ---30--- number. Now my electricty units are finished and I am unable to load the token.

I called the municipality for help and i have been waiting since. As I am complaining now, this was my 6th call to them but I am still waiting.

Having 2 months old twins in this kind of situation is slowly breaking me down. I AM VERY DISSAPOINTED.