2 days without electricity

I'm not sure which is worse, getting new services or not. There's a tar road project on our street in zone 3 Seshego. The people constantly cut off power cables and disappear without fixing the problems. I called the municipality to alert them that I hadn't had power the whole day (this was on the 27th of Feb) and I was told they don't offer emergency services anymore and the problem would be fixed in the morning. The following morning (28/02/2024) I called in again and I was told they would come before 16h00 and if they had not come by then I should call and alert them, which I did and I was told that the electrician had knocked off and would come tomorrow morning. When I explained that this would mean 2 full days without electricity and that my food would spoil I was told to go to the mayor and strike. I've been sleeping out of the house these 2 nights because we also have water struggles and I can't make use of the pressure because... electricity. There is no accountability, empathy and compassion at all. I wish I could say this is the first time I've been disappointed by the municipality but that would be an absolute lie honestly 🙄🤦♀️