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CM
Carla M

1 reviews | Active since Jul 2018

17 Apr 2020, 14:55

Worst service experience from Polmed!

Our patient had a Cochlear implant operation done in February which was authorized in to pay in full by Polmed. Only half of the account has been paid and each time we follow up with Polmed regarding the other half of the amount our emails are completely ignored. After numerous emails sent to them they came back to us only once on the 09/03/2020 stating the claim is being investigated. Not once after that have we received any update. our practice has followed up 3 time since that date. This claim is more than two months old and it has still not been finalised, This is incredibly bad service, Polmed! How very disappointing. This recipient is living in complete silence because of the delay in your payment to us.

0
Replies (6)
Polmed
Polmed's reply17 Apr 2020, 16:13
Official
Hello Carla M
Thank you for submitting a comment to us through Hello Peter.
 
This is to confirm that we have received your comment and that we are currently investigating this matter.
 
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Polmed Team
CM
Carla M's update20 Apr 2020, 13:02
Reviewer Update
Thank you Polmed. I will await feedback.
My email address is patientaccounts@southernear,com
Polmed
Polmed's reply21 Apr 2020, 15:39
Official
Hello Carla
 
Thank you for submitting a comment to us through Hello Peter. 
 
We confirm that this matter has been attended to and will be resolved shortly.
 
 We apologise for any inconvenience caused to you. 
 
 Regards 
Polmed Team
CM
Carla M's update06 May 2020, 09:58
Reviewer Update
Dear Polmed. I gave my email address and have still not received any feedback from any of your consultants. This is shocking! You have promised feedback and are still continuing to provide bad service.
Polmed
Polmed's reply06 May 2020, 16:54
Official
Hello Carla M
 
 Thank you for submitting a comment to us through Hello Peter. 
 
 As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
 
 We apologise for any inconvenience caused to you. 
 
 Regards 

 Polmed Team
Polmed
Polmed's reply29 May 2020, 09:58
Official
Hello Carla

Thank you for submitting a comment to us through Hello Peter. 
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. 
We apologise for any inconvenience caused to you. 
Regards 
Polmed Team