Very very bad service

I was promised the day when my daughter was born 20th September 2015 that she will be fully covered from the first day as she was prem and was in ICU due to some complications I was also informed that there will be no limits while she is in hospital yet today as I speak there is still a ton of outstanding doctors bills yet we also pay towards The scheme and is expected to vote for people to help us and them self fail us as well Tshidziwani is one of the customer service agents who don't follow up with clients. And at the end of the day clients get blacklisted, judgements or even defaults o there names due to trusting there medical aid schemes who fail us. Worst of all if you call 086 number you will waste all your airtime as they always busy maybe if all Polmed unhappy customers decided not to have money deducted for the scheme they might start opening their eyes.