VERY BAD SERVICE

I had an operation on 24/12/2015. Dr. van Niekerk's account was short paid and I have been battling since January to have it paid. I was told I had to submit original statement even though the doctors submit them electronically, so I collected originals and posted them twice. AFter many phone calls and e-mails, reference numbers obtained, it was still not paid. 17/02, *** was informed it was being worked on. 17/03 I asked to speak to a Supervisor, Maria (Ref ***6) informed me that it would be paid on 27/03. I even received an SMS confirming payment. I phoned for a statement earlier today as that has also stopped being sent to me (I have been trying to get them resent since February). I see on the statement that payment has still not been made. I phoned and spent over 30 minutes on the phone. I was eventually told that Maria will work on it, after being told it would be paid last month. I asked to speak to a Manager and was eventually put through to Sandra Lotz who know says it will be paid on the 17th April. This is totally unacceptably and I am disgusted with the service we are getting. I think POLMED should relook at who they are using to administer the medical aid