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Sheila P

1 reviews | Active since Mar 2024

03 Mar 2025, 20:29

USELESS MEDICAL AID

I am frustrated and hurt by polmed. I am covered under Marine, my husband is the main member I have been diagnosed with cancer and undergone surgery last year 11th December 2024 until now the hospital bills are not paid laboratory bills not paid, surgery bills have also not been paid. I am getting reminders for all these outstanding bills and it's so frustrating. I called medical aid multiple times and I am not getting any help and instead the medical aid refuses to pay. Out of the entire bill it has only paid 1k which is not even 10% of the total bill.

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Replies (4)
Polmed
Polmed's reply04 Mar 2025, 12:22
Official
 
Hello Sheila Potelo, 
 
Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards 

POLMED Team 
Polmed
Polmed's reply04 Mar 2025, 15:52
Official
 
Hello  Sheila Potelo, 
 
Thank you for submitting a comment to us through Hello Peter. 
 
Kindly note we are unable to reach you on the contact details provided on Hello Peter. In order for us to resolve your query, please contact the POLMED contact center on ***, and quote the reference number 040325QTY1BM. Alternatively, email us your contact details and membership number on polmedescalations@medscheme.co.za. 
 
We apologise for any inconvenience caused to you. 
 
 Regards 

POLMED Team 
Polmed
Polmed's reply10 Mar 2025, 09:59
Official
Hello Sheila Potelo,
 
 Thank you for submitting a comment to us through Hello Peter. 
 
 As per the interaction with our representative, we hereby confirm that this matter has been attended to and will be resolved shortly.
 
 We apologise for any inconvenience caused to you. 
 
 Regards 

POLMED Team
Polmed
Polmed's reply10 Apr 2025, 12:30
Official
Hello Sheila Potelo,
 
Thank you for submitting a comment to us through Hello Peter. 
 
As per the interaction with our representative, we hereby confirm that this matter has now been resolved.
 
POLMED strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. 
 
We apologise for any inconvenience caused to you. 
 
Regards 
 
POLMED Team