T
Tanja
1 reviews | Active since May 2023
25 Mar 2025, 10:16
USELESS CUSTOMER SERVICE
Absolutely poor customer service! We submitted a death certificate last year October, which they only loaded end of January.
Polmed is now expecting us to pay for the member that is deceased, from November last year up to now. They completely disregard the first email sent and worked off an email that was sent by a GEPF worker and not us? Are we fighting *******ion with *******ion here????
They could not give a **** about how they treat their clients I have absolute nothing good to say with this experience
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Replies (2)
Polmed's replyOfficial
25 Mar 2025, 10:22 Hello Tanja, Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's reply25 Mar 2025, 10:22
Official
Hello Tanja, Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's replyOfficial
10 Apr 2025, 12:45Hello Tanja, Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative, we hereby confirm that this matter has now been resolved. POLMED strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards POLMED Team
Polmed's reply10 Apr 2025, 12:45
Official
Hello Tanja, Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative, we hereby confirm that this matter has now been resolved. POLMED strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards POLMED Team