unhelpful

Good day<br> <br> <br> <br> I am very upset and puzzled by the services of your staff.<br> <br> <br> <br> Saturday the 28th March 2015 I lost my handbag with all my chronic medication.<br> <br> <br> <br> I called your help line and spoke to Patrick who advised that I should get a sworn affidavit and send it through to him which I did , he responded to me at 13:44 to request for my account number, which I forwarded to him before 14:00 today.<br> <br> <br> <br> I called before 16:00 to follow-up and I was informed that there are no guarantees that I will be getting my medication as this will need an approval. I then asked to speak to someone senior , I was transferred to Maria.<br> <br> I explained to Maria that I do understand that there are protocols which you follow , but you need to bear in mind that its chronic medication that I am referring to , I wouldn't be fighting you for this if it wasn't serious.<br> <br> <br> <br> Well i found that Maria couldn't care less about my problems , all she spoke about was the protocols. we all have rules but all you need to hear is that \we will try our best to help you"and that I did not get from Maria "