Unfair treatment

Last year I went to polmed offices after number of communications with different medical service providers that was claiming that they haven't been paid by polmed when they contact my medical aid, polmed is claiming to have paid money to my account, which is not true, after few weeks of investigation by polmed they called me and informed me that I should disregard any calls that say I owe them money as they have contacted everyone who was claiming not to have been paid. On 15 February 2022 I received email informing me that polmed is intending to suspend my services which I responded with an email. They promised me to investigate what was happening only to found an email informing me that my services has been suspended while I'm still waiting for them to respond to my queries. I need polmed to answer to my queries and reinstate my membership or we go to court as I feel aggrieved.