MV
MARCEL V
1 reviews | Active since Aug 2011
09 Mar 2026, 15:29
UNABLE TO GET ACCOUNT PAID FROM PREVENTITIVE BENEFIT
Good day.My dep 01 went for a Bone densitometry scan on 03/03/2026.Since then i am unable to get the account paid from the preventitive benefit(one scan in a life time for over 65 year old).First told its not covered.Then told it is covered but wrong ICD10 code on account.Polmed gave code Z13.8.Now again its rejected because it is not PMB???Can someone assist to sort this out? PR NO:*** Date of service:03/03/2026
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Polmed's replyOfficial
10 Mar 2026, 12:07Hello Marcel V Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative, we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards POLMED Team
Polmed's reply10 Mar 2026, 12:07
Official
Hello Marcel V Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative, we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards POLMED Team