Hellopeter
Share Your Experience
KS
Kimberley S

1 reviews | Active since Jun 2014

03 Nov 2026, 12:47

Two Weeks of Excruciating Pain, Repeated Rejections and Absolutely No Member Care!

I am extremely disappointed and disgusted by the way my medical aid has handled my situation.

Following a traumatic and extremely painful dental extraction, I was left with remaining roots that require surgical removal. My treating practitioners have recommended sedation or general anaesthesia due to the unbearable experience I endured under local anaesthesia.

Despite repeated submissions and supporting medical documentation, both requests continue to be declined.

Today marks two weeks of continuous pain, frustration and emotional distress. I am struggling to eat properly and am still living with an open wound in my gums while waiting for treatment.

What is even more appalling is the complete lack of communication. Nobody, including the people handling my complaint, has bothered to call me, establish what I am going through or demonstrate the slightest concern for my wellbeing.

It seems collecting monthly premiums is never a problem, but when a paying member genuinely needs medical assistance, all they receive is rejection after rejection.

I am tired of having to fight for medically recommended treatment while suffering physically and emotionally.

I want accountability, urgent intervention and a proper resolution. Members deserve better than this!

This is certainly not the standard of service or member care I expect from a medical aid scheme.

Members deserve better than this!

0
Replies (2)
Polmed
Polmed's reply03 Nov 2026, 13:12
Official

Hello Kimberley S,

 

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards


POLMED Team

KS
Kimberley S's update05 Nov 2026, 10:19
Reviewer Update
UPDATE: Promises Made, But Once Again, No Follow-Through from Polmed! Following my initial HelloPeter complaint, I was contacted by Polmed almost immediately and assured that I would receive feedback yesterday. Unfortunately, yesterday came and went without a single call, update or explanation. Furthermore, I sent another formal email yesterday outlining the ongoing situation, the urgency of my condition and the continued delays in authorising the necessary procedure. Once again, there has been no response. I find it extremely disappointing that it appears the only way to get Polmed's attention is by raising a public complaint on HelloPeter. I have been dealing with excruciating pain, repeated infections and an ongoing dental complication for weeks. This is not a routine administrative query. It is a medical matter that requires urgent intervention. Polmed's continued delays, repeated rejections and failure to communicate are unacceptable. A promise to call back should mean something, particularly when a member is dealing with ongoing pain and potential complications. I am no longer looking for promises. I am demanding action, accountability and an urgent resolution. How much longer must a member suffer before this matter is treated with the seriousness and urgency it deserves? I expect a formal response and a clear resolution without further unnecessary delays.