TM
Thuso M
1 reviews | Active since Dec 2017
19 Apr 2026, 18:04
Treating customers Unfairly
We have been running around trying to get my dad's prosthetic legs to be reviewed since 28 Feb 2024. I have been told the request is still being reviewed by the clinical team for the past 2 years. No one is giving us any feedback . We go to the polmed offices we are told about making appointments but no one responds to our emails
I dont know where the "Treating Customers Fairley " policy is when my dad has been on a wheelchair for the past 2 years but no one cares to give us feedback.
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Replies (2)
Polmed's replyOfficial
20 Apr 2026, 09:13Hello Thuso Mandi,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's reply20 Apr 2026, 09:13
Official
Hello Thuso Mandi,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
TM
Thuso M's updateReviewer Update
20 Apr 2026, 12:22 "This is to confirm that we have received your comment and that we are currently investigating this matter."
What are you investigating when you don't have the details. No one has called me to "discuss the matter"
What are you investigating when you don't have the details. No one has called me to "discuss the matter"
TM
Thuso M's update20 Apr 2026, 12:22
Reviewer Update
"This is to confirm that we have received your comment and that we are currently investigating this matter."
What are you investigating when you don't have the details. No one has called me to "discuss the matter"
What are you investigating when you don't have the details. No one has called me to "discuss the matter"