Terrible

This is one medical aid that makes changes without informing clients and then we end up getting a bad reputation with the medical service providers due lack of communication and the ******* rules and regulations making sure that inasmuch as we pay so much as a contribution to the premium we also have to pop out more from our pockets. Consultants in the client service center are *********** and lack proper knowledge and or understanding of the system. I called to solve a problems and the supervisor was to get back to me.... I'M STILL WAITING. As members we cannot even get the necessary and appropriate treatment that we need due to the fact that they feel they do not want to cover for certain treatments no matter how necessary.