MM
Mlungisi M
1 reviews | Active since May 2020
31 May 2022, 05:21
**** Service from Polmed
The poor service we get from Polmed pre- Authorising department is very disgusting.
I’m a Health care provider who treated a Polmed Patient, since the 25th of April 2022 waiting for the so called Case Manager to update the Authorisation. I’ve been calling Polmed Call Centre and they telling me there is nothing they can do, Case Manager Esther Moyo is the one handling the case. Ive been given her direct number but it just rings no answer.
I think as Health Care Providers must stop treating Polmed Patients!!!
Helpful (0)
Replies (2)0
Replies (2)
Polmed's replyOfficial
31 May 2022, 10:52Hello Mlungisi Mlambo Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's reply31 May 2022, 10:52
Official
Hello Mlungisi Mlambo Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's replyOfficial
10 Jun 2022, 10:27 Hello Mlungisi M Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team
Polmed's reply10 Jun 2022, 10:27
Official
Hello Mlungisi M Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team