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TR
Thanyani R

1 reviews | Active since Aug 2020

18 Apr 2021, 13:16

Request for Refund

My father retired in 2019 September, and the medical aid was suspended which is ok, he requested to rejoin starting from 2020 January which he sent applications and was accepted. He was ask to pay a deposit of R9840 whichbhe did, the he was told to pay another R2900 which he did and all this money was deposited directly to polmed, was told his monthly contributions will be around R900. Ok then he ask when will the medical aid be active then he was told to pay further R1200 which he did not and then ask to be terminated as a member which they did. Then he ask for a refund since medical aid was never activated in the first place and he was refunded R171 only. We have been trying to get full refund with no success. They gave him medical aid card but because it was not active he never used it.

Medical. Aid number ***

0
Replies (8)
Polmed
Polmed's reply19 Apr 2021, 09:18
Official
Hello Thanyani Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Polmed Team
Polmed
Polmed's reply22 Apr 2021, 10:12
Official
 Hello Thanyani
 
 Thank you for submitting a comment to us through Hello Peter. 
 
 As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
 
 We apologise for any inconvenience caused to you. 
 
 Regards 
 Polmed Team
TR
Thanyani R's update07 May 2021, 20:58
Reviewer Update
You have been quiet since this reply
TR
Thanyani R's update07 May 2021, 20:59
Reviewer Update
You have been quiet since this reply
Polmed
Polmed's reply10 May 2021, 10:23
Official
Hello Thanyani
 
 Thank you for submitting a comment to us through Hello Peter. 
 
 As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
 
 We apologise for any inconvenience caused to you. 
 
 Regards 
 Polmed Team
Polmed
Polmed's reply10 May 2021, 14:49
Official

Hello Thanyani Thank you for submitting a comment to us through Hello Peter.  As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.  We apologise for any inconvenience caused to you.  Regards  Polmed Team
TR
Thanyani R's update13 May 2021, 19:26
Reviewer Update
Thank you. My father finally got his refund after a year of battle.
Polmed
Polmed's reply14 May 2021, 12:53
Official
Hello Thanyani Thank you for submitting a comment to us through Hello Peter.  As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.  We apologise for any inconvenience caused to you.  Regards  Polmed Team