REFUSAL TO PAY CLAIM

Good morning I recently was added on the high risk martenity plan. My Dr then requested that I go for an NIPT test since my tests results for Down syndrome came back as intermediate risk, I was informed by Polmed that I need authorisation for such a test and it normally takes two weeks to get one. Due to the nature of the test I had to pay from my own pocket and submit claims to the Polmed maternity. I was then taken from pillar to post with regards to my claims payment ,eventually when it was processed I was told I will be paid 513 from the 6000 I paid , this was taken from my day to day pathology funds. I then called Polmed to find out how that is possible ,that my day to day are to be used for an authorised test. I was still taken from pillar to post regarding this until eventually the case manager agreed that a mistake was made and I need to be paid from my maternity benefits. It’s a struggle to get my money again am still being taken from pillar to post. I want my money and am tired of all the customer agents in Polmed not knowing how to assist me. May I please be given a straight answer on how far my file is. Right now I wish I had another option for medical aid , I would definitely cancel my medical aid.