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Lizelle L

1 reviews | Active since Apr 2024

23 Apr 2024, 11:39

Possible heart attack not an emergency according to POLMED

On Monday 2023-12-18 at about 01:00 I rushed my husband to Eugene Marais hospital with a suspected heart attack. He was admitted to the ER or Med 24, or whatever their emergency department is called. A series of test was performed on him which was repeated after an hour. Now part of the x-ray account is not paid and the emergency department's account is also not paid because my day to day funds were depleted. POLMED doesn't deem a suspected heart attack in a man who has proven heart problems as an emergency. I am told I should have gotten "pre authorisation" at 01:00 on a Monday morning. When told they were not open to get the pre authorisation and that he was not admitted TO the hospital they fall back on my day to day funds were depleted. So next time I will tell my husband to wait until we have new day to day benefits before having a heart attack.

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Replies (2)
Polmed
Polmed's reply02 May 2024, 15:57
Official
Hello Lizelle Liebenberg, Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Polmed Team
Polmed
Polmed's reply06 May 2024, 14:08
Official
Hello Lizelle Liebenberg Thank you for submitting a comment to us through Hello Peter.  As per the interaction with our representative, we hereby confirm that this matter has now been resolved. POLMED strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.  We apologise for any inconvenience caused to you.  Regards  POLMED Team