SM
Sandile M

1 reviews | Active since Mar 2021

27 Jun 2023, 15:13

POLMED you are failing as medical aid.

You know, I used highlight POLMED as one of the best medical aid in the country. I used to say that its the best thing that the South African Police has ever given to its members, despite the ill treatment that members face in the police. But l was wrong, POLMED is no longer doing right by its members, they refused to pay claims. Whats the use of me paying every month for me, and my family to get better medical health care if they are unable to Pay for the services that we as its members are entitled to receive.

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Replies (3)
Polmed
Polmed's reply27 Jun 2023, 16:11
Official
Hello Sandile Kenneth Mahlangu/Mpinga
 
Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards

 POLMED Team
Polmed
Polmed's reply29 Jun 2023, 09:48
Official
 
Hello Sandile Kenneth Mahlangu/Mpinga 
 
 Thank you for submitting a comment to us through Hello Peter. 
 
 As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
 
 We apologise for any inconvenience caused to you. 
 
 Regards 

 POLMED Team 
Polmed
Polmed's reply04 Jul 2023, 13:09
Official
 
Hello Sandile Kenneth Mahlangu/Mpinga 
 
Thank you for submitting a comment to us through Hello Peter. 
 
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
 
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. 
 
We apologise for any inconvenience caused to you. 
 
Regards 
 
POLMED Team