1 reviews | Active since Feb 2017

15 Feb 2017, 23:23

POLMED SERVICE DELIVERY IS SUPER DISSAPOINTING

<p>I have been emailing and phoning polmed non stop for a simple request just to email me my PMB careplan for a chronic condition, i have always been on the programme but now suddenly they cant email me my careplan. If i hear the words "your request has been escalated " one more time im going to scream. What is so difficult just to push a button and email me a careplan??? </p>

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Replies (4)
Polmed
Polmed's reply16 Feb 2017, 10:55
Official

Hello Karen

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Polmed Team

Polmed
Polmed's reply16 Feb 2017, 12:10
Official

Hello Karen

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has now been resolved.

Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Polmed Team

's update16 Feb 2017, 22:16
Reviewer Update

THANK YOU . My query has now been resolved . Finally.

Polmed
Polmed's reply17 Feb 2017, 09:22
Official

Hello Karen

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has now been resolved.

Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Polmed Team