POLMED PLUNGING MEMBERS INTO DEBT

Item: Polmed
Rating: 1
Author: ASHLEY R

My wife went for a knee replacement,which was as a result of an injury sustained after a fire broke out in the flat building where we stayed.She went in on 27/07/2022.

I have now received a letter from the hospital that demands R9500,as Polmed now have Limits for a knee replacement operation.I do not understand since when limits have been imposed on operations by Polmed,as nothing is mentioned in the benefit schedule that was sent to members in December 2021. The prosthesis benefit is more that the cost so how can it not be paid?

Please assist as this is not acceptable to me. PR NO:*** CLAIM NO:*** DEP:01 DATE OF SERVICE:27/07/2022

My membership no *** Thank you *** Ashley

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Replies (2)

Polmed's replyOfficial

07 Oct 2022, 15:36

Hello Ashley Van Rooyen Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Polmed Team

Polmed's reply07 Oct 2022, 15:36

Official

Polmed's replyOfficial

12 Oct 2022, 16:21

Hello Ashley Van Rooyen Thank you for submitting a comment to us through Hello Peter. Our representative was unable to get hold of you telephonically. we provided feedback via email on the 12/10/2022. We hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team

Polmed's reply12 Oct 2022, 16:21

Official