Polmed is USELESS
My son fell on rugby tour- broke,dislocate and torn the nerve in his elbow 23.05.2018, He was rushed to hospital and taken to theater for emergency operation. Now polmed don't pay the follow up consultations for the specialist as there is no referring dr.'s letter or practice number on the claims. I phoned several times and referred them back to the hospital claims, the operating specialist, the assistent dr. the hospital account, anaesthetist exc. but STILL, no one has the savvy to solve the puzzle!
I am registered with Polmed Maternity program and plan, yet all my account gets rejected for NO PRE-AUTH OBTAINED....
Good luck to all the polmed members trying to get the claims department to correct there mistakes.... They are Useless!
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Replies (3)
Polmed's replyOfficial
10 Jul 2018, 09:54Hello Riette Cronje
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Best regards,
Polmed's reply10 Jul 2018, 09:54
Official
Hello Riette Cronje
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Best regards,
Polmed's replyOfficial
19 Jul 2018, 09:03
Hello Riette Cronje
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Best regards,
Polmed's reply19 Jul 2018, 09:03
Official
Hello Riette Cronje
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Best regards,
's updateReviewer Update
19 Jul 2018, 09:57Thank you for solving this issue, I just wish it was not necessary to go to extremes before my problem was dealt with. But thank you
's update19 Jul 2018, 09:57
Reviewer Update
Thank you for solving this issue, I just wish it was not necessary to go to extremes before my problem was dealt with. But thank you