MN
MakaFifa N
1 reviews | Active since Jul 2021
12 Jul 2021, 09:53
Polmed *******ly suspends an elder's medical aid!!!
Polmed decided to suspend my mother's medical aid for arrears she doesn't owe. Went ahead and debited her account with R15k without her consent!!! Imagine in the middle of Covid my elderly mother is without a medical aid as I speak I'm furious!!! I'm taking then straight to the Ombudsman they messed with the wrong one this time around!!!
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Replies (2)
Polmed's replyOfficial
12 Jul 2021, 11:54Hello MakaFifa Nomacufe
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's reply12 Jul 2021, 11:54
Official
Hello MakaFifa Nomacufe
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's replyOfficial
16 Jul 2021, 16:03Hello Makafifa Nomacufe
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's reply16 Jul 2021, 16:03
Official
Hello Makafifa Nomacufe
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team