Polmed falsely claims resolution – back brace appeal still unresolved

On 5 May 2025, I submitted a complaint on Hallo Peter regarding Polmed Medical Aid’s unacceptable delay — almost one year — in finalising my appeal for the full settlement of my wife's back brace following her back operation. Shortly after the complaint, Polmed contacted me and assured me that the matter was being attended to as a priority. They also responded on Hallo Peter, stating that the issue had been resolved. This is untrue. As of today, I am still waiting for a resolution to my appeal. There has been no feedback, no update, and no settlement. It is extremely disappointing that Polmed would publicly claim resolution when the matter remains unresolved. This conduct is misleading and undermines the trust one places in a medical aid provider. I am once again calling on Polmed to attend to this matter urgently and provide me with a clear, honest update and resolution.