pG
philasande G
1 reviews | Active since Aug 2013
24 Mar 2022, 14:19
Polmed dental authorization flaws and delays for emergency
Polmed dental has serious about emergency, they don't even care to update you about the progress of your pending authorization. My doctor sent an authorization an also went to Polmed offices in Pretoria Arcadia, and they have been saying after a week. My front teeth are so painful and lose. I need splinting urgently. No cares, no calls, no emails, no updates. We are expected to pay from our own pockets, whereas we have a medical aid.
Helpful (0)
Replies (3)0
Replies (3)
Polmed's replyOfficial
24 Mar 2022, 14:51Hello Philasanda Gaven Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's reply24 Mar 2022, 14:51
Official
Hello Philasanda Gaven Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
pG
philasande G's updateReviewer Update
24 Mar 2022, 18:28Thanks to Dumisani, the issue has been resolved and I'm satisfied
pG
philasande G's update24 Mar 2022, 18:28
Reviewer Update
Thanks to Dumisani, the issue has been resolved and I'm satisfied
Polmed's replyOfficial
25 Mar 2022, 09:17Hello Philasanda Gaven Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team
Polmed's reply25 Mar 2022, 09:17
Official
Hello Philasanda Gaven Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team