Pathetic service from the new administrator

I am really now at my wits end, the new administrator is pathetic. I submitted a claim with proof of payment on the 19th of January, I had to follow up 4 time to find out where my claim payment is. I then received an email confirming that my claim will be paid out on the 10th of February, this did not happen, on the 12th of Feb I called Polmed and suddenly I was told that the payment will only happen on the 17th of Feb. I called now again today because the payment is not showing and now I am told that the payment is made out to be paid to the Dr and not to me. They have made a mistake and it should now again be escalated to claims. This is unacceptable and I want the money paid into my account today as per the 2nd email and it needs to be available TODAY. Since the new administrator took over Medscheme we have on had problems, they deducted a triple instalment from our bank account and this caused our account to go into a minus. <br> Some of our debit orders had to be sent back we did not get those costs back only the amount the deducted extra.<br> I want this sorted out today