Pathetic Service

After 3 months my retired parents have still not received their membership cards from Polmed. They say its the post office but we are receiving their monthly statements so already there is a huge mistake they making. My Mother can't get her blood pressure medication because she needs a new prescription from the doctor who won't see her without the new card or she will have to pay cash. My question to Polmed is how can you let people down like this after over 30yrs being with you now at their old age. Its a disgrace to think you treat people who looked after your safety for over 30yrs like this. And please don't have one of your call centre guys phone as they always have no answers to my fathers questions on when the cards will come. You knew full well that you are changing portfolio long before January those cards should have been sent out in december and you should have let the old card be in working till march minimum. I want answers in how you will now get those cards to my parents before wednesday this week or I will go to the news papers and explain to them how Polmed now under Med Scheme can't do their work but have been taking their monthly payments without issues.