kK
karin K

1 reviews | Active since Mar 2014

24 May 2017, 11:54

PATHETIC POLMED

<p>about 6 months ago we were notified that a debit order for Polmed for over R4000 was send back. On requesting they notified us that there were payements outstanding. We send all the proof of no payments not outstanding and also of Polmed not deducting the debit order, and other month not taking the correct amount. That caused outstanding amount, but they wanted to take more than owed. Now, after lodging 7 complaints with polmed, with the following querry numbers: 220517Q91V2T; 160517Q8T4HM; 090517Q8HTBT; 090517Q8H7K2; 100417Q7FMNZ; 050217Q4FBWJ; BUT UP TO NOW NOTHING HAS BEEN DONE BY THEM TO RESOLVE THIS. </p>

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Replies (2)
Polmed
Polmed's reply24 May 2017, 15:38
Official

Hello Karen

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Polmed Team

Best regards,

Polmed
Polmed's reply25 May 2017, 13:00
Official

Hello Karen

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has now been resolved.

Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Polmed Team

Best regards,