Pathetic Medical Aid and its unprofessional agents

Member number -***

My father's medical aid was suspended without any explanation or notification. The member was told that he owes 2 months premiums which doesn't make sense because the debit order was going through every month. He was told to pay R2934 of which he did in order for the medical aid to be activated. After paying that amount he was told again by another agent that he owes R12000. Can this issue be sorted correctly because this is unfair treatment to him since he is your customer for many years. This is poor customer service delivery that is not allowed.

It is very bad to find out when you are in the doctors room that the medical aid is suspended. Fix the issue please.