LM
Loyisile M
1 reviews | Active since Nov 2024
11 Nov 2024, 09:22
Non payment ofauthorised Orthodontic treatment
I receive authorisation for a child's Orthodontic treatment on for the period 2021-10-15 to 2023-06-30. Autho no MDS-*** No payments were made from 2023-01-12 to 2023-06-30. I was on Marine plan at this time until 2023-12-31. Reasons for non payment was presented as that the treatment is not covered by Aquarium Plan. I changed to this plan on the 2024-01-01.
I have called back and forth between Polmed and Denis for assistance and there has been non to date.
Some of Denis reference numbers: ******1
Kindly assist as this is a breach of contract stipulating when services will be paid for.
Loyisile Madolo
Helpful (0)
Replies (3)0
Replies (3)
Polmed's replyOfficial
11 Nov 2024, 09:44 Hello Loyisile Madolo, Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's reply11 Nov 2024, 09:44
Official
Hello Loyisile Madolo, Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's replyOfficial
13 Nov 2024, 09:58 Hello Loyisile Madolo.
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative, we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative, we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's reply13 Nov 2024, 09:58
Official
Hello Loyisile Madolo.
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative, we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative, we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's replyOfficial
19 Nov 2024, 10:15 Hello Loyisile Madolo. Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team
Polmed's reply19 Nov 2024, 10:15
Official
Hello Loyisile Madolo. Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team