mM
marcelvictor M
1 reviews | Active since Apr 2016
22 Aug 2019, 10:56
NON PAYMENT OF ACCOUNT
On 01/07/2019 dep no 2 on my medical aid was admitted to hospital.All the accounts was paid but for the pathology account.On 15/08/2019 I sent an email to polmed and on 16/08/2019 Pathcare sent a email to request payment.The paper claim have also been rejected now.There has been no response to the emails and the service provider is now demanding payment from me. Date of admission:01/07/2019 Service provider:*** Auth no:***1 DEP:02 Membership no:*** Please sort this out.
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Replies (4)
Polmed's replyOfficial
22 Aug 2019, 13:16Hello Marcel V
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's reply22 Aug 2019, 13:16
Official
Hello Marcel V
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's replyOfficial
22 Aug 2019, 13:21Hello Marcel V
Thank you for submitting a comment to us through Hello Peter.
Thank you for submitting a comment to us through Hello Peter.
Kindly note we are unable to reach you on the details provided on Hello Peter.
We will send you an email
We apologise for any inconvenience caused to you.
Regards
We will send you an email
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's reply22 Aug 2019, 13:21
Official
Hello Marcel V
Thank you for submitting a comment to us through Hello Peter.
Thank you for submitting a comment to us through Hello Peter.
Kindly note we are unable to reach you on the details provided on Hello Peter.
We will send you an email
We apologise for any inconvenience caused to you.
Regards
We will send you an email
We apologise for any inconvenience caused to you.
Regards
Polmed Team
mM
marcelvictor M's updateReviewer Update
22 Aug 2019, 13:28Thank you for your response.Was unable to take your call.Thank you for resolving my complaint.
mM
marcelvictor M's update22 Aug 2019, 13:28
Reviewer Update
Thank you for your response.Was unable to take your call.Thank you for resolving my complaint.
Polmed's replyOfficial
22 Aug 2019, 13:43Hello Marcel V
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's reply22 Aug 2019, 13:43
Official
Hello Marcel V
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team