MA
Monica A
1 reviews | Active since Oct 2020
20 Apr 2021, 15:44
No response to emails + call center agents with inconsistent information
No surprise with the rating of this company. Each consultant you speak to gives you a different response to the same query.
My husband was a main member of a polmed membership and I was a beneficiary as his spouse. Upon his passing I was told that the existing membership needs to be closed and a new membership with myself as the member and sole beneficiary needs to be opened, and this was duly done. When the new membership was opened/registered I was informed by the consultant based at the Durban office in Musgrave that received and processed the new membership forms, that in 3-5 working days I would receive a membership certificate via email (I had to ask the call center to email me this as the membership confirmation email didn't have the certificate attached) and a new membership card will be posted.
I desperately need a new physical card as I live in a small town where most of the doctors don't accept the electronic card. After calling multiple times and being told different reasons why I haven't received my card, I have received an email (enquiry query number 030221QF0SHX.) from polmed saying cards are only posted to a member when there are changes on membership. Does my case not qualify as a change on membership??? No response has been received for the reply I sent further to this
Helpful (0)
Replies (5)0
Replies (5)
Polmed's replyOfficial
22 Apr 2021, 10:05Hello Monica Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's reply22 Apr 2021, 10:05
Official
Hello Monica Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's replyOfficial
10 May 2021, 14:52 Hello Monica
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's reply10 May 2021, 14:52
Official
Hello Monica
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's replyOfficial
10 May 2021, 15:35Hello Monica Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team
Polmed's reply10 May 2021, 15:35
Official
Hello Monica Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team
MA
Monica A's updateReviewer Update
11 Jun 2021, 11:25 STILL HAVEN'T RECEIEVED MY CARD, EVEN AFTER I WAS CALLED BY THANDI WHO SAID MY CARD WILL BE POSTED TO ME. HOW DO YOU SEND AN EMAIL WITH AN OFFICIAL COMPANY LETTERHEAD AND INFO, SAYING THAT YOU CONFIRM SOMETHING YOU KNOW IS UNTRUE? I THINK IT'S TIME TO CONSIDER OTHER OPTIONS BECAUSE IF I'M RECEIVING SUCH HORRIBLE SERVICE OVER A MINOR ISSUE, I HAVE A FEELING I'LL ENCOUNTER WORSE WHEN THE STAKES ARE HIGHER!
---------- Forwarded message ---------
From: <***>
Date: Tue, May 11, 2021 at 1:10 AM
Subject: Card requested - *** [MI***]
To: <***>
Dear Mrs MKHIZE
Card requested - *** We confirm that your membership card has been forwarded to you as requested.
If you have any queries, please call us on ***or email us at ***.
Kind regards,
POLMED Membership and Credit Control
CONFIDENTIALITY: This email contains confidential information. The information on this email and attachments thereto (if any) is only
for the use of the intended recipient. If you are not the intended recipient, any disclosure, copying and/or distribution of the content of
this email to any person other than the sender (as specified in the email), or the taking of any action thereon, is strictly prohibited.
Interception of this email is also prohibited. If you have received this email in error please notify the sender (as specified in the e-mail)
using the contact details contained in such e-mail and delete this email and any attachments thereto, once you have notified the sender.
---------- Forwarded message ---------
From: Monica Mkhize <***>
Date: Thu, Jun 10, 2021 at 9:43 AM
Subject: Re: Card requested - *** [MI***]
To: <***>
Good day
Please note that I have checked my post box numerous times and I still have not received my card.
Please advise on when I will receive the card!
Regards
Monica
---------- Forwarded message ---------
From: <***>
Date: Tue, May 11, 2021 at 1:10 AM
Subject: Card requested - *** [MI***]
To: <***>
Dear Mrs MKHIZE
Card requested - *** We confirm that your membership card has been forwarded to you as requested.
If you have any queries, please call us on ***or email us at ***.
Kind regards,
POLMED Membership and Credit Control
CONFIDENTIALITY: This email contains confidential information. The information on this email and attachments thereto (if any) is only
for the use of the intended recipient. If you are not the intended recipient, any disclosure, copying and/or distribution of the content of
this email to any person other than the sender (as specified in the email), or the taking of any action thereon, is strictly prohibited.
Interception of this email is also prohibited. If you have received this email in error please notify the sender (as specified in the e-mail)
using the contact details contained in such e-mail and delete this email and any attachments thereto, once you have notified the sender.
---------- Forwarded message ---------
From: Monica Mkhize <***>
Date: Thu, Jun 10, 2021 at 9:43 AM
Subject: Re: Card requested - *** [MI***]
To: <***>
Good day
Please note that I have checked my post box numerous times and I still have not received my card.
Please advise on when I will receive the card!
Regards
Monica
MA
Monica A's update11 Jun 2021, 11:25
Reviewer Update
STILL HAVEN'T RECEIEVED MY CARD, EVEN AFTER I WAS CALLED BY THANDI WHO SAID MY CARD WILL BE POSTED TO ME. HOW DO YOU SEND AN EMAIL WITH AN OFFICIAL COMPANY LETTERHEAD AND INFO, SAYING THAT YOU CONFIRM SOMETHING YOU KNOW IS UNTRUE? I THINK IT'S TIME TO CONSIDER OTHER OPTIONS BECAUSE IF I'M RECEIVING SUCH HORRIBLE SERVICE OVER A MINOR ISSUE, I HAVE A FEELING I'LL ENCOUNTER WORSE WHEN THE STAKES ARE HIGHER!
---------- Forwarded message ---------
From: <***>
Date: Tue, May 11, 2021 at 1:10 AM
Subject: Card requested - *** [MI***]
To: <***>
Dear Mrs MKHIZE
Card requested - *** We confirm that your membership card has been forwarded to you as requested.
If you have any queries, please call us on ***or email us at ***.
Kind regards,
POLMED Membership and Credit Control
CONFIDENTIALITY: This email contains confidential information. The information on this email and attachments thereto (if any) is only
for the use of the intended recipient. If you are not the intended recipient, any disclosure, copying and/or distribution of the content of
this email to any person other than the sender (as specified in the email), or the taking of any action thereon, is strictly prohibited.
Interception of this email is also prohibited. If you have received this email in error please notify the sender (as specified in the e-mail)
using the contact details contained in such e-mail and delete this email and any attachments thereto, once you have notified the sender.
---------- Forwarded message ---------
From: Monica Mkhize <***>
Date: Thu, Jun 10, 2021 at 9:43 AM
Subject: Re: Card requested - *** [MI***]
To: <***>
Good day
Please note that I have checked my post box numerous times and I still have not received my card.
Please advise on when I will receive the card!
Regards
Monica
---------- Forwarded message ---------
From: <***>
Date: Tue, May 11, 2021 at 1:10 AM
Subject: Card requested - *** [MI***]
To: <***>
Dear Mrs MKHIZE
Card requested - *** We confirm that your membership card has been forwarded to you as requested.
If you have any queries, please call us on ***or email us at ***.
Kind regards,
POLMED Membership and Credit Control
CONFIDENTIALITY: This email contains confidential information. The information on this email and attachments thereto (if any) is only
for the use of the intended recipient. If you are not the intended recipient, any disclosure, copying and/or distribution of the content of
this email to any person other than the sender (as specified in the email), or the taking of any action thereon, is strictly prohibited.
Interception of this email is also prohibited. If you have received this email in error please notify the sender (as specified in the e-mail)
using the contact details contained in such e-mail and delete this email and any attachments thereto, once you have notified the sender.
---------- Forwarded message ---------
From: Monica Mkhize <***>
Date: Thu, Jun 10, 2021 at 9:43 AM
Subject: Re: Card requested - *** [MI***]
To: <***>
Good day
Please note that I have checked my post box numerous times and I still have not received my card.
Please advise on when I will receive the card!
Regards
Monica
Polmed's replyOfficial
11 Jun 2021, 15:41Hello Monica Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team
Polmed's reply11 Jun 2021, 15:41
Official
Hello Monica Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team