No Help from Polmed for the Elderly

My 90 year old Grandmother had a stroke and fell and dislocated her hip. The orthopedic surgeon who treated her hip only put the hip back in the socket a day and a half after the incident, and only requested a neuro consult 6 days after she was admitted, and he only arranged the consult because we requested he do so.

The neuro diagnosed a stroke based on the MRI results. The ortho had already submitted motivation to Polmed to send my gran to a step down facility without discussing with either my Gran or anyone in our family.

My Grandmother and our family decided a home care service which could provide the same requirements as a step down would be safer due to the increased risk of COVID transmission in healthcare facilities, and the neurologist submitted a letter of motivation for this to Polmed on the 27th of May 2021 .

We've since been pushed from person to person at Polmed, and every time we're told to do things differently. All major communication is telephonic, and nothing is put in writing on email.

I have 3rd party consent authorization from my grandmother, but she is the dependent on the plan. The consent form has the following heading on the first section: "About Yourself (Principle Member/Dependant/Executor Providing Consent)” but now they say only the principle member can give this consent for information for a dependent.

I shudder to think what happens to elderly people who are going through medical difficulties, and don't have anyone to help go through this process for them. After a little more than 2 weeks of running around after Polmed, we're still no closer to assistance from the medical aid my Grandfather joined in 1948.

Absolutely shocking service from Polmed, and from the Polmed case worker Ellen Molobi.