No customer service at all

Their IVR is terrible, you have to repeat your selection numerous times and when you select the right option you still have to listen to all the info for other options. They keep cutting your call and then you have to deal with the terrible IVR again. When you finally speak to an agent you keep getting conflicting stories. No one can tell me why Polmed is refusing to pay for a tooth extraction. They reason given in writing is the tooth was already removed. When I call I get told speak to customer care not the dental department and when I speak to customer care I get told no you have to speak to the dental department. 5 phone calls later and most of my airtime gone I still don’t have an answer. Why does dealing with Polmed have to be such an excruciating experience