Medical aid ***********

Hi peter,my name is loganathan govender,im am a member of polmed managed by medscheme,in july this year my premium of R2241,00 did not go of so in August i was charged double,then in September i was also charged doulble which should not have been,so im trying to recover the one extra payment that i was charged,since the beginning of october I've been phoning polmed from my cellphone,eventually i was sent an email staing that i woul receive my payment via my bank account on 14 November which never happened,on the 15th November i phoned polmed again and i was told that the call centre agent made a mistake and i will now receive my money on the 28th,polmed has cost me so much of inconvenience because R2241,00 is alot of money,these people are playing me around since the beginning of october,I've been phoning polmed from my cellphone over 15 times and now to be told to wait till the 28th,how incompetant are they to say you will get your money on the 14th but now i have to wait till the 28th,please help,thank you