Lousy service as usual

It's so annoying when one calls the customer care center which is NOT TOLL FREE or a telkom line for that matter and holds on for so long due to the many menu options and delay to get through to a consultant who cannot even help or is unavailable. 20 minutes later, they tell you they will call back and NOTHING OF THE SORT HAPPENS. Where is the integrity of polmed nowadays? Benefits reduced, hospitals changed, such an inconvenience. What exactly are we paying so much for if consultants cannot even get back to us when they say they will