Incorrectly Suspending Medical aid for a 59 year old during a global pandemic

Polmed has suspended my family’s medical aid after claiming that my mother owes them monies which she was never made aware of. I mean in the middle of a global pandemic they are putting my families lives at risk- my mother is 59 years old and is a high risk individual.

They are not willing to accept a payment plan as my mother does not have the R20K that they say she owes.

What they are doing in inhumane and am sure goes against their principles of putting their clients health first.