Incorrect procedures

Good day. I had recently contacted the Polmed contact center for assistance in continuation of Medical Aid. I was given wrong information on two occasions and am completely dissatisfied. <br> <br> I urgently need to get assistance in this regards as I require a good medical aid.<br> <br> My husband had recently resigned from SAPS in April 2015. He was unaware that he still holds the benefit to continue service with Polmed due to 22 years of service in SAPS as on the onset I was told that he cannot as he has resigned. <br> <br> A Friend of his had told him about this benefit as he is in the same situation and still belongs to Polmed as he has over 10 years of service in SAPS.<br> <br> After 2 phone calls of 30 minutes a time , I was told that that benefit had fallen away. I am in total disagreement of this as my husbands friend still has the privilege. I do not see how this can be allowed for one member and not the other. That is completely unfair .<br> <br> I would like for someone to address my matter with urgency.<br> <br> Regards.<br> Ms Moodley <br> <br>