********** service received

<p>I have been sent from Pillar to post trying to get my sons botox approved. He has been for this procedure thrice in previous years and I have never had the hassle that I am having now. The procedures is happing on Tuesday and I am still in the dark as to what is going on. The contact Centre is highly inefficient and the agents are arrogant, abrupt and unhelpful. ON calling, you get sent to several different departments with each agent passing the buck to the next. They cannot wait to get rid of your call. I would like feedback by Monday morning. The theatre has been booked and Polmed is going to pay for this regardless of what your stupid chronic department has to say!!!!!! I am fed up!!!</p>