MN
Magrieta N
1 reviews | Active since Sept 2013
03 Jul 2025, 14:25
GROSS NEGLIGENCE POLMED SERVICE
On 24 October 2024 we submitted an authorization request to Polmed for a member who had an amputation for a prosthesis. Today 03/07/2025 that request is STILL NOT finalized. More than 8 months later. This is GROSS NEGLIGENCE on Polmed side. This member who is a Police officer cannot operate normally as he is depended on his wheelchair and sometimes crutches. I think it is VERY VERY POOR service on POLMED side. They do not hesitate to take the members contribution at the end of the month, but yet the member must wait 8+ months. POLMED should be ashamed.
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Polmed's replyOfficial
03 Jul 2025, 15:21Hello Magrieta Van Niekerk, Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's reply03 Jul 2025, 15:21
Official
Hello Magrieta Van Niekerk, Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's replyOfficial
11 Jul 2025, 15:14Hello Magrieta Van Niekerk, Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative, we hereby confirm that this matter has now been resolved. POLMED strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards POLMED Team
Polmed's reply11 Jul 2025, 15:14
Official
Hello Magrieta Van Niekerk, Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative, we hereby confirm that this matter has now been resolved. POLMED strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards POLMED Team