GROSS NEGLIGENCE FROM POLMED AND MEDSCHEME

Since September 2024 we have been struggling to obtain authorization for a patient. Eventually on 11 July 2025 we recieved an authorization letter. Now since 11 July 2025 we have been struggling to obtain the payment. Our account keeps on rejecting for the reason: NO AUTHORIZATION. I have contacted Medscheme now several times, even went to their walking centre in Port Elizabeth with absolutely no help. This is nou a year that this patient has been waiting for his prothesis. Our next step is to contact the Human Rights Commission today to lay a complaint of GROSS NEGLIGENCE against Polmed and Medscheme. And the second email will be to CMS to lay claim of gross negligence also against Polmed and Medscheme. We cannot start the manufacturing of this prosthesis untill we know that this claim will be paid in full. SHAME ON POLMED AND MEDSCHEME.