MM
Molebogeng M
1 reviews | Active since Feb 2021
01 May 2021, 09:06
********** MEDICAL SCHEME
This medical aid is a FRADULENT SCHEME and I would like my problem to be resolved with immediate effect.
Firstly, My father has been a member since 1990 so he retired in 2018/10/30 and he has been on pension since then. To cut the story short, we only noticed that my father has been paying contributions since he has been on pension for someone earning R31007+ however POLMED never changed my dads contributions to a person paying R13 477-R15 798. So basically my father has been paying the incorrect contributions for the past 2 years.
Secondly, POLMED went ahead and debited an incorrect amount of R5619 for February 2021 but they were suppose to debit R3014. They went further by suspending the scheme after the debit order bounced. We had to call them and all we received was that it was a mistake and they apologise and it will be resolved. My father had to pay bank fees for a bounced debit order as there was not enough money. One of my dependents was sick and went to the nearest doctor, they informed us that the scheme has been suspended AND THE DOCTOR HAD TO BE PAYED ASAP so we had to explain the matter to them.
Today when I check my fathers balance for his contributions for May 2021, it amounts to R4971 and we still owe them R10318. We do not owe POLMED anything, on top of that our monthly fee is supposed to be R2826. I sent an email but as usual, they take long to reply. They will now be debiting R4971 and it is going to still reflect as a bounced debit order and they are going to suspend it AGAIN. I have been having problems with this scheme for years and unfortunately nothing is done to solve my issues. Every month there is a new story to my account. This is ***** and I will be taking this issue to another level if I do not get help by this coming week!!
Helpful (0)
Replies (8)0
Replies (8)
Polmed's replyOfficial
03 May 2021, 12:18Hello Molebogeng Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's reply03 May 2021, 12:18
Official
Hello Molebogeng Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
MM
Molebogeng M's updateReviewer Update
04 May 2021, 03:02Some lady called me from Polmed in the afternoon and told me that her manager will contact me before the end of the day(3rd of May). I am still waiting even now. This shows that Polmed never values customers concerns or problems we encounter with them. They debited twice into my father's account. They debited R4971 and further made a second debit of R10318 however the 2nd one did not go through because of insufficient funds. NOW AGAIN, my father has to deal with fees for a bounced debit and a suspended medical aid. Now I am not sure if Hellopeter is helping or do I personally need to drive 94 km to Polmed's offices or what.
Please assist!!
Please assist!!
MM
Molebogeng M's update04 May 2021, 03:02
Reviewer Update
Some lady called me from Polmed in the afternoon and told me that her manager will contact me before the end of the day(3rd of May). I am still waiting even now. This shows that Polmed never values customers concerns or problems we encounter with them. They debited twice into my father's account. They debited R4971 and further made a second debit of R10318 however the 2nd one did not go through because of insufficient funds. NOW AGAIN, my father has to deal with fees for a bounced debit and a suspended medical aid. Now I am not sure if Hellopeter is helping or do I personally need to drive 94 km to Polmed's offices or what.
Please assist!!
Please assist!!
MM
Molebogeng M's updateReviewer Update
04 May 2021, 03:03Some lady called me from Polmed in the afternoon and told me that her manager will contact me before the end of the day(3rd of May). I am still waiting even now. This shows that Polmed never values customers concerns or problems we encounter with them. They debited twice into my father's account. They debited R4971 and further made a second debit of R10318 however the 2nd one did not go through because of insufficient funds. NOW AGAIN, my father has to deal with fees for a bounced debit and a suspended medical aid. Now I am not sure if Hellopeter is helping or do I personally need to drive 94 km to Polmed's offices or what.
Please assist!!
Please assist!!
MM
Molebogeng M's update04 May 2021, 03:03
Reviewer Update
Some lady called me from Polmed in the afternoon and told me that her manager will contact me before the end of the day(3rd of May). I am still waiting even now. This shows that Polmed never values customers concerns or problems we encounter with them. They debited twice into my father's account. They debited R4971 and further made a second debit of R10318 however the 2nd one did not go through because of insufficient funds. NOW AGAIN, my father has to deal with fees for a bounced debit and a suspended medical aid. Now I am not sure if Hellopeter is helping or do I personally need to drive 94 km to Polmed's offices or what.
Please assist!!
Please assist!!
Polmed's replyOfficial
07 May 2021, 09:52Hello Molebogeng
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's reply07 May 2021, 09:52
Official
Hello Molebogeng
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's replyOfficial
10 May 2021, 15:22Hello Molebogeng
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's reply10 May 2021, 15:22
Official
Hello Molebogeng
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
MM
Molebogeng M's updateReviewer Update
17 May 2021, 10:59Just an update.
Today is the 17th of May 2021. Polmed contacted me on the 4th of May 2021 and confirmed that a refund will be made however they are not sure as yet how much the refund will be. Maria,the supervisor told me that I should call again after 7working days and by then an exact amount will be calculated for my refund. So i did so and i called on the 13th of May 2021. I was told that the amount hasn't been calculated yet but they will escalate the matter and Polmed will contact me back again. I did not receive any call or email till today. I called today and Phindile hung up on me and it is not the first time. The 2nd consultant told me that I should wait another 7 working days. Now all of this effort is just so Polmed can tell me the amount that needs to be refunded to my dad. I am not going anywhere with Polmed,I've been sending emails and calling and my MATTER HAS NOT BEEN RESOLVED !!!. HOW MANY TURN AROUND TIMES OR 7 WORKING DAYS SHOULD I WAIT IN ORDER TO GET AN AMOUNT THAT NEEDS TO BE REFUNDED TO MY FATHER???
So this is my Update ever since I issued a complaint!!!
Today is the 17th of May 2021. Polmed contacted me on the 4th of May 2021 and confirmed that a refund will be made however they are not sure as yet how much the refund will be. Maria,the supervisor told me that I should call again after 7working days and by then an exact amount will be calculated for my refund. So i did so and i called on the 13th of May 2021. I was told that the amount hasn't been calculated yet but they will escalate the matter and Polmed will contact me back again. I did not receive any call or email till today. I called today and Phindile hung up on me and it is not the first time. The 2nd consultant told me that I should wait another 7 working days. Now all of this effort is just so Polmed can tell me the amount that needs to be refunded to my dad. I am not going anywhere with Polmed,I've been sending emails and calling and my MATTER HAS NOT BEEN RESOLVED !!!. HOW MANY TURN AROUND TIMES OR 7 WORKING DAYS SHOULD I WAIT IN ORDER TO GET AN AMOUNT THAT NEEDS TO BE REFUNDED TO MY FATHER???
So this is my Update ever since I issued a complaint!!!
MM
Molebogeng M's update17 May 2021, 10:59
Reviewer Update
Just an update.
Today is the 17th of May 2021. Polmed contacted me on the 4th of May 2021 and confirmed that a refund will be made however they are not sure as yet how much the refund will be. Maria,the supervisor told me that I should call again after 7working days and by then an exact amount will be calculated for my refund. So i did so and i called on the 13th of May 2021. I was told that the amount hasn't been calculated yet but they will escalate the matter and Polmed will contact me back again. I did not receive any call or email till today. I called today and Phindile hung up on me and it is not the first time. The 2nd consultant told me that I should wait another 7 working days. Now all of this effort is just so Polmed can tell me the amount that needs to be refunded to my dad. I am not going anywhere with Polmed,I've been sending emails and calling and my MATTER HAS NOT BEEN RESOLVED !!!. HOW MANY TURN AROUND TIMES OR 7 WORKING DAYS SHOULD I WAIT IN ORDER TO GET AN AMOUNT THAT NEEDS TO BE REFUNDED TO MY FATHER???
So this is my Update ever since I issued a complaint!!!
Today is the 17th of May 2021. Polmed contacted me on the 4th of May 2021 and confirmed that a refund will be made however they are not sure as yet how much the refund will be. Maria,the supervisor told me that I should call again after 7working days and by then an exact amount will be calculated for my refund. So i did so and i called on the 13th of May 2021. I was told that the amount hasn't been calculated yet but they will escalate the matter and Polmed will contact me back again. I did not receive any call or email till today. I called today and Phindile hung up on me and it is not the first time. The 2nd consultant told me that I should wait another 7 working days. Now all of this effort is just so Polmed can tell me the amount that needs to be refunded to my dad. I am not going anywhere with Polmed,I've been sending emails and calling and my MATTER HAS NOT BEEN RESOLVED !!!. HOW MANY TURN AROUND TIMES OR 7 WORKING DAYS SHOULD I WAIT IN ORDER TO GET AN AMOUNT THAT NEEDS TO BE REFUNDED TO MY FATHER???
So this is my Update ever since I issued a complaint!!!
Polmed's replyOfficial
31 May 2021, 14:34Hello Molebogeng Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team
Polmed's reply31 May 2021, 14:34
Official
Hello Molebogeng Thank you for submitting a comment to us through Hello Peter. As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Polmed Team
MM
Molebogeng M's updateReviewer Update
31 May 2021, 14:54Polmed has indeed resolved my issues and thanks to Hellopeter they were able to be resolved better.
Kind regards,
M Makona
Kind regards,
M Makona
MM
Molebogeng M's update31 May 2021, 14:54
Reviewer Update
Polmed has indeed resolved my issues and thanks to Hellopeter they were able to be resolved better.
Kind regards,
M Makona
Kind regards,
M Makona