Extremely Poor Service by Polmed - No resolution after a year , JJBuys

On 12 March 2023, my wife, Annalize Buys underwent a serious back operation. As part of her recovery, it was essential that she wear a custom-made back brace. The service provider delivered the brace, but Polmed initially paid only a small portion of the bill. After applying for Ex-Gratia, another partial payment was made—still not settling the full account. I appealed this decision, emphasizing that the brace was crucial for her recovery. Polmed confirmed receipt of the appeal and stated it was sent to the Clinical Review Board on 4 July 2024. Since then—despite numerous emails and even personal visits to their Arcadia office—I’ve received no feedback. Meanwhile, the service provider has still not been paid in full. This delay is unacceptable and reflects extremely poor service and disregard for patient care.