Dont pay for bone cement for operation??
A dependant has to have a knee replacement(total).The procedure was authorised and I have to pay in for the prosthesis because of the difference in what polmed pays and what it cost.This I understand.BUT polmed tells me that they don't pay for the bone cement which must be used to attached the prosthesis to the bone.How can polmed not pay for something with out which the operation can not be done?Membership no ********** 7317 auth no ********** 9
Hello Marcel
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This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Hello Marcel
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Hello Marcel
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Hello Marcel
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team