JF
Jenny F

1 reviews | Active since Sept 2011

14 Oct 2022, 17:45

Disgusting Government Service

I am so disgusted with Polmed. We have been on this pathetic Medical Aid for over 40 years, never had a problem until the ANC Government took over. My husband retired as a high ranking officer and we are on Marine plan, the highest plan Polmed has. Due to an accident , dentures were smashed and we phoned Polmed. We were told that we get a basic allowance of R3526. Per year ( for 3 members) and have a balance of R 1500 left. We also get an allowance of R14000 for specialized dentistry. We app**** to use part of the specialized dentistry to pay towards costs and were declined. After paying this Medical Aid for over 40 yrs, they could not give us R4000 from a fund we never have, nor ever will use. The problem is that every Tom, **** and Harry with a year or two service in SAPS, with their large family’s, have plundered the Medical Aid. Polmed you are a disgrace. Unmarried members are allowed to put their partners and families on the Medical Aid, which was unheard of in the old days, when Polmed was regarded the Best Medical Aid in the country. Total abuse of the system causes loyal, long serving members to suffer. Shame on you! Fwd: 131022QBB47N - *** - *** [MI***]

0
Replies (2)
Polmed
Polmed's reply17 Oct 2022, 09:00
Official
Hello Jenny Facer Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Polmed Team
Polmed
Polmed's reply20 Oct 2022, 09:45
Official
Hello Jenny Facer Thank you for submitting a comment to us through Hello Peter.  Our representative tried calling you on the 17/10/2022 without any success therefore, an email was sent to you. We hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.  We apologise for any inconvenience caused to you.  Regards  Polmed Team