Disgraceful service from claims dept!!

I have submitted two claims for July and August and polmed has rejected these claims for no valid reason. <br> They do not call back or email to advise it has been rejected. <br> I call the call center everyday and the call center agents have no clue what's going on with the claims, they put me on hold for over 40 mins each time and eventually cut the call. <br> I also have emailed my claims and queries several times, no one gets back to me. <br>