Deeply disappointed in Polmed’s hospital authorisation process

I suffered extreme emotional trauma in the last year, and on Monday my psychiatrist said that I need to be admitted to a mental health clinic. I immediately called Polmed to apply for authorisation. Initially my application was declined since my psychiatry PMB was depleted. I called back to remind them that it had been extended a few weeks ago, after a motivation was sent by my psyctiajrist. They then asked for a motivation letter from him for treatment at the clinic. He sent that on the same day, and when I followed up on Tuesday morning they at first couldn’t find the email, and later in the day managed to do so. After more follow up calls, they requested a quotation from the clinic, which was sent on Tuesday afternoon. It was then referred to a medical advisor, flagged as urgent and a priority case. On Wednesday and Thursday I called about 8 times daily, only to be told on Thursday afternoon (after 2 days!!!) that quotations from my psychologist and psychiatrist are also needed. Why was this not disclosed to me the first time I followed up on Wednesday morning??? It is now Friday afternoon and my “urgent priority case” is still under review. How are lower priority cases treated then?? If I could give 0 stars, I would. Atrocious customer service.